We know that your time is very valuable and sometimes you need quick answers. You will find the most frequently asked questions here. However, if you have any questions, please contact us via email. info@180grados.mx or phone +52(55) 55 33 92 46.


How do I search for a product on the site www.180grados.mx ?

Our tool responds to several search criteria. Type the keyword in the search box and all relevant products will appear automatically. The most common search criteria are: brand, gender, color and size. You can do a search by entering more than one word.

Search filter: On the left side of the product list you will find the search filter bar. Here you can limit your search according to category, size, color, price, in addition to combining different filters in parallel. A good tip to start shopping is to filter the products according to your size; This way you will also save time, since the products you see will be the ones that fit you.

Are you looking for a product and can't find it at www.180grados.mx ?

First check the keywords you are using when searching. Sometimes a product may be registered in a different category than the one you are looking for.


How do I register on the site www.180grados.mx ?

Click "Enter" at the top right of the site. You will be automatically directed to the page to log in to your account. Under "New Customers" choose "Create account" and complete the form. 180 GRADOS has a privacy policy, so no personal data will be disclosed to third parties under any circumstances.

After creating your account, you will receive a confirmation email with all the information. Verify that all the information is correct and click on the link we sent you to confirm your registration. Once you have registered for your account at 180 GRADOS, enter your information correctly on the page and keep your password to avoid delays when making future purchases. To track changes, returns or shipments, you do so through "My Account".

I forgot my password

Go to "I forgot my password" and provide your registered email so that we can send you a new access password.

Change my account email or password

Log in to your account and make any modifications with complete security.


How to buy in www.180grados.mx ?

buy on www.180grados.mx It is very easy and safe. Below we provide you with some important steps that can help you when making your purchase.

  • Register on our site.
  • You will find your products using the category bar located at the top of the site.
  • If you already have a specific brand or model in mind, you can search by entering the keyword in the search box located in the category bar.
  • On the left side of the results page, you can filter the products through different parameters.
  • Click on the photo of the product you like to access the product details.
  • If you want to buy it, choose the size and add it to your shopping cart.
  • After adding a product to the shopping cart, it is possible to continue shopping and add other products.
  • Once you have chosen all the products you want to buy, you only have to select the quantity of each product to update the amount of your purchase.
  • Write down your tracking number so you can track your package.

Product Availability

We have stock of all the products that are available on the site. In this way, shipping will depend exclusively on the delivery time according to your location and purchase confirmation.

Is it safe to buy from www.180grados.mx ?

At 180 GRADOS we are committed to you, and that is why we have all the quality standards to provide our customers with the confidence and security of buying online. 180 GRADOS has a strict policy of confidentiality and use of personal information, as well as one of the most secure payment platforms in existence.

How can I track my order?

To track your order, access "My Account" with your username and password. Then go to "View Order" and then to the "Order Tracking" option. There you can consult your parcel tracking guide. You can contact us at any time by email info@180grados.mx or phone +52(55) 55 33 92 46.

Can I cancel or modify my order?

Unfortunately, we cannot modify or cancel orders once placed.


How much does shipping the products cost?

Check the estimated shipping cost at the time of making your purchase.

Which company is responsible for shipping the products?

The company responsible for making 180 GRADOS shipments is FEDEX.

Can I pick up my order at your store?

Yes. By presenting your purchase order, as well as an official identification, you can retrieve your order at our store located at Colima 180, Col. Roma Norte, Del. Cuauhtémoc, CP06700, Mexico City. Orders can be retrieved after 2 business days after you have completed your order.

Delivery times

Delivery times throughout the Mexican Republic vary between 2 and 5 business days. Check the status of your order on our site to track your shipment.

Where do they deliver?

At the moment we only ship to the Mexican Republic.

I did not receive my order

If for any reason you did not receive your order within the stipulated period, please contact us via email at info@180grados.mx or phone +52 (55) 55 33 92 46. We will assist you as soon as possible.

Change delivery address

Once the order is generated there are no changes to the delivery address. We ask that you carefully verify the address and information entered before placing your order.


I want to make a product change

From the receipt of your merchandise, you have fifteen (15) days to return the purchased merchandise and obtain a store credit. The merchandise must not have been used and be in its original condition and packaging. You can return the merchandise to our 180º SHOP (Colima 180, Col. Roma Norte, Mexico City) or via courier. If you choose this option, you must include the original of your receipt and order number in the package, as well as cover the shipping costs. You can obtain your credit by presenting a copy of your receipt in store. Store credit is valid for three months from receipt of the merchandise. We do not make refunds.

Underwear items and swimsuits cannot be changed.

Warranty against manufacturing defects

Please carefully examine the condition of the product upon receipt. If you receive a damaged package, please take photos to document the damage before opening the box. If the merchandise is damaged, send us an email to info@180grados.mx including your order number and photos. We will contact you shortly. 

The quality and selection of products is of great importance to us. However, if you notice a defect after normal use (which excludes accidents, misuse, abuse or neglect), please contact us via email ( info@180grados.mx ). and include your order number and documentation (photos). If we confirm the defect of the merchandise, we will send you a replacement and cover the shipping costs.

Lenses : if you want to have the glasses prescription, the prescription will have to be done with the companies authorized by 180º SHOP, for the exchange or refund to apply. If you do not present a graduation receipt with one of these companies, no change can be made.


Payment Methods

We accept payments by credit card (Visa, MasterCard and American Express) and payments through Paypal and Conekta. All transactions will be charged in national currencies (MXN).